Made-to-order products
All TryMeInterior wallpapers, panels and custom prints are made to order. Because production begins shortly after an order is confirmed, we are unable to accept cancellations or returns once manufacturing has started, except in the circumstances set out below.
When you are entitled to a refund
You are entitled to a full refund or replacement if the product you receive:
- Is damaged or defective on arrival;
- Differs materially from the agreed specification (size, design or material); or
- Does not match the confirmed order details.
Please inspect each roll or panel before installation. Installed products cannot be returned or refunded.
How to raise a claim
To raise a refund or replacement claim, contact us within 48 hours of delivery by emailing hello@trymeinterior.com or visiting our contact page. Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the damage or defect.
We will review your claim and respond within 3 business days.
Cancellation before production
If you need to cancel an order before production has begun, please contact us as soon as possible. We will do our best to accommodate the request. Where production has already commenced, cancellation may not be possible and no refund will be issued.
COD deposit orders
For orders placed with a Cash on Delivery (COD) deposit, the deposit is non-refundable once production begins. If you are entitled to a refund under the terms above, the deposit will be included in the refunded amount.
Refund processing
Approved refunds will be credited to your original payment method within 5–10 business days after we confirm the claim. Processing times may vary depending on your bank or card issuer.
Contact us
For any refund or cancellation queries, please contact our studio or email hello@trymeinterior.com. We are happy to help.